Shipping & Delivery Policy
Last Updated: 2026-09-26 · Governed by Indian Law
1. Dispatch Turnaround
All orders confirmed via WhatsApp with payment verification are processed and dispatched from our Kodambakkam store within 24 to 48 business hours.
2. Domestic Delivery Transit Timelines
Estimated transit timelines across regions: Chennai Local (1–2 business days), Tamil Nadu (2–3 business days), South India (3–4 business days), Rest of India (4–7 business days). Deliveries are managed through established courier partners.
3. International Courier Shipping
International courier delivery is provided for NRI customers via DHL, FedEx, and EMS India Post. Shipping transit time is typically 5 to 10 business days depending on customs clearance.
4. Transit Damage & Tampering
If you receive an outer package that appears torn, opened, or physically compromised, please take photographs before accepting and notify our customer desk immediately at +91 44 2483 0000.
Questions or Grievances?
Under India's Consumer Protection (E-Commerce) Rules, 2020 and DPDP Act 2023, you may contact our designated Nodal Grievance Officer at grievance@dhevi.in or call our Kodambakkam store at +91 96008 35879.
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