Returns & Exchanges Policy
Last Updated: 2026-09-26 · Governed by Indian Law
1. 7-Day Size Exchange Window
We want you to feel confident and comfortable in every garment. For orders delivered via courier, we honor a 7-day size exchange window commencing from the recorded delivery date.
2. Exchange Eligibility Requirements
To qualify for an exchange, the garment must be in its original, unworn, unwashed condition with all brand tags and folds intact. Altered or customer-tailored items are not eligible for exchange.
3. Hygiene Non-Exchangeable Items
In accordance with consumer health and hygiene safety standards, nightwear, boxers, briefs, innerwear, and face masks cannot be returned or exchanged under any circumstances.
4. Return Shipping Protocol
For size exchanges, customers may courier the item back to our Kodambakkam store address or exchange it directly in person. Courier dispatch for the replacement size will be arranged upon receipt and inspection of the returned piece.
Questions or Grievances?
Under India's Consumer Protection (E-Commerce) Rules, 2020 and DPDP Act 2023, you may contact our designated Nodal Grievance Officer at grievance@dhevi.in or call our Kodambakkam store at +91 96008 35879.
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