Privacy Policy
Last Updated: 2026-09-26 · Governed by Indian Law
1. Identity of the Data Fiduciary
DHEVI Export Garments, situated at No. 20, Station View Road, Kodambakkam, Chennai - 600024, operates as the Data Fiduciary responsible for processing information collected through our website and WhatsApp customer support desk.
2. Information We Collect
When you interact with us via WhatsApp, phone, or our website, we may collect your name, contact phone number, delivery address (for courier dispatch), and transaction identifiers. We do not store sensitive payment credentials such as credit card numbers or UPI PINs.
3. Purpose Limitation
Your data is strictly utilized for the purposes of responding to garment inquiries, verifying size availability, processing courier delivery, and providing customer support. We do not sell, rent, or share personal data with third-party advertisers.
4. Consumer Rights Under DPDP Act 2023
You have the right to access a summary of your personal data, request corrections to inaccurate records, or demand the deletion of your customer information from our communications records by writing to grievance@dhevi.in.
5. Grievance Redressal Mechanism
In compliance with Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, our appointed Grievance Officer is Mr. G. Sundaram (Phone: +91 44 2483 0000, Email: grievance@dhevi.in). All grievances are acknowledged within 48 hours and redressed within 30 days.
Questions or Grievances?
Under India's Consumer Protection (E-Commerce) Rules, 2020 and DPDP Act 2023, you may contact our designated Nodal Grievance Officer at grievance@dhevi.in or call our Kodambakkam store at +91 96008 35879.
Visit Contact & Grievance Page →